STIHL warns about buying online (Counterfeit)

Take care: what looks like a bargain may turn out to be very expensive, as the low price of counterfeit chain saws goes hand in hand with shorter life, less power and reduced safety.

However counterfeits are not always offered at low prices. In many cases the prices are only a little lower than the original product prices. This is done to create the impression that they are original STIHL products.

How can you protect yourself?

Street vendors, flea markets and car boot sales and popular online retail websites are always a sure sign of counterfeit, inferior, risky products. The same applies to new products offered for sale on the Internet.
STIHL distributes its products exclusively through its network of STIHL Approved Dealers thus guaranteeing original products, service and advice. At your STIHL Approved dealer, you can be sure of getting full STIHL quality, and not some cheap imitation.

Counterfeits are hazardous

Whereas STIHL products are characterized, among other things, by strict quality and safety standards, this is not the case with imitations. Often the counterfeit machines break down after only a short time in use, and as spare parts are not available they cannot be repaired. Furthermore, safety-critical devices may be faulty or totally absent. For example, the hand guard for the automatic chain brake - the most important safety device on a chain saw - was found to be broken when one counterfeit saw was unpacked.

STIHL chain saws have become a focus of attention for imitators. Most of the counterfeits come from China and they look like the original STIHL products, especially with their orange/light grey colour scheme. Furthermore, consumers are taken in by forged stickers with the 'STIHL' brand name, and in some cases familiar model designations like ‘MS 250’ ‘MS 381’ 'MS 440' are marked on the saws. Apart from their colours and the model designation, these chain saws have nothing in common with the original STIHL chain saws.

Note:
If in doubt, please e-mail your questions to us at csc@stihl.com.au.

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Anti-counterfeiting video

The dangers of counterfeit products are shown in this video.

Anti-counterfeiting (39.59 MB)