STIHL Warranty Policy

STIHL Warranty Policy

1. DEFINITIONS

1. DEFINITIONS

STIHL means STIHL Pty Ltd.
STIHL Dealer means any dealer in Australia authorized by STIHL to sell STIHL products, whether or not that dealer services / repairs STIHL products.
STIHL product means the STIHL branded product whose details are recorded on the Warranty Registration Card (and includes the battery and charger where supplied).
STIHL Specialist Dealer means any dealer in Australia authorized by STIHL to both sell, and service / repair, STIHL products.
Warrantor means:

STIHL Pty Ltd,
5 Kingston Park Court, Knoxfield,
Victoria, Australia, 3180
ACN 004 881 145
ABN 76 004 881 145
Email: csc@stihl.com.au
Telephone: 1300 366 665

Warranty means the Warranty set out in this document.
Warranty Period means the period described in section 3 that applies to your STIHL product, as determined by its end-use or product type.
Warranty Registration Card means the Warranty Registration Card attached.
You (and your) refers to the person named as the "buyer" on the Warranty Registration Card.

2. WARRANTY

2. WARRANTY

2.1 This Warranty is provided by STIHL for your sole benefit. To be eligible to make a claim under this Warranty, you must validate the Warranty by completing the Warranty Registration Card and returning it to STIHL within 14 days after acquisition of the STIHL product. You should retain a copy of the Warranty Registration Card so that you are able to make a claim under the Warranty.

2.2 STIHL undertakes to you, subject to the terms and conditions set out in this document and to you complying with them, to repair or replace the STIHL product (at STIHL's option) if the STIHL product fails during the Warranty Period due to a defect in materials or workmanship. Any repair work under this Warranty must be performed in Australia by a STIHL Specialist Dealer.

3. WARRANTY PERIOD

3. WARRANTY PERIOD

The Warranty Period for your STIHL product commences on the date of completion of the Warranty Registration Card or from the date of sale of the STIHL product (whichever is the earlier) and expires at the end of the applicable period set out below:

A Personal, Domestic or Household Use 2 years

B Farming Use 2 years
(excluding farm forestry applications and personal, domestic or household use)

C Professional/Commercial Use 1 year
(including use in contracting, forestry, farm forestry & industrial applications)
STIHL 4-MIX Product 2 years

D Government 1 year
(where product is used by government agencies and departments, whether Federal, State or Local)
STIHL 4-MIX Product 2 years

E Hire & Rental 6 months
(where product is hired for personal, domestic, household or commercial use)

F Cutting Attachments & Accessory items 1 month
supplied with the product

G Spare Parts, Cutting Attachments & Accessory 1 month
items supplied for repair or replacement purposes.

The warranty does not cover, damage due to rust, misuse, abuse, mishandling, unauthorised repair, or normal wear of anvils, blades, hooks, or other parts and dulling of cutting edges. The warranty applies only to the original retail purchaser of the tool.

4. SCOPE OF WARRANTY

4. SCOPE OF WARRANTY

4.1 This Warranty applies to, and only to, the STIHL product whose details are recorded on the Warranty Registration Card. However this Warranty does not apply to that STIHL product if that STIHL product was not new when you acquired it or you acquired it by way of auction, on-line or from a person other than STIHL or a STIHL_ Dealer. Also, this Warranty does not apply if STIHL has provided a separate warranty to you in respect of the STIHL product

4.2 This Warranty does not require STIHL to repair or replace a STIHL product if: a you have been refunded any money paid for that STIHL product or an amount equal to the value of any other consideration paid for that STIHL product; or b the details on the Warranty Registration Card differ in any way from the details on the copy of the Warranty Registration Card referred to in section 5.1(b).

4.3 This Warranty is for the benefit of you alone and is non-transferable. You are not entitled to assign any of your
rights under this Warranty or transfer any of your obligations to another person.

4.4 This Warranty does not apply to, or in any way cover:
a normal wear and tear;
b any failure arising from the abnormal or improper use of the STIHL product;
c any failure arising from use of the STIHL product in a manner contrary to law;
d any failure caused by you;
e any failure that would not have occurred if you had taken reasonable steps to prevent the failure from
occurring;
f any failure that occurs for a reason or reasons that were specifically drawn to your attention (in a written notice
or otherwise);
g any defect that ought reasonably to have been revealed to you by an examination of the STIHL product, where you conducted such an examination before acquiring the STIHL product;
h any failure of, or caused by, parts or components which were neither manufactured nor imported by STIHL, nor supplied by a supplier approved by STIHL nor approved by STIHL for use with the STIHL product;
i any failure arising from a cause independent of human control that occurred after the STIHL product left the control of STIHL;
j any failure arising from accident, abuse, act of God, fire, sabotage, vandalism, contaminated fluids or neglect or failure to operate, store and/or maintain the STIHL product in accordance with instructions provided in the Instruction Manual supplied with the STIHL product;
k any parts or services required for the normal and regular maintenance of the STIHL product e.g. lubricants, engine tune-ups etc;
l normal adjustments which are explained in the Instruction Manual supplied with the STIHL product;
m repairs made necessary due to the STIHL product coming into contact with or being exposed to dirt, abrasives, moisture, rust, corrosion, varnish or other similar conditions;
n any damage to, or seizure of, the STIHL product due to engine tuning different from that set out in the Instruction Manual supplied with the STIHL product;
o any failure arising from the use of incorrect fuel or fuel and oil mix for the engine or incorrect chain and bar oil for the oil pump, or incorrect lubricating oil in a four stroke engine;
p any failure arising from any negligent act or omission of any person other than STIHL or any of its employees;
q any failure arising from any unauthorised assembly, repair or modification of the STIHL product by any person;
r any failure arising from an act, default or omission of, or any representation made by, a person other than STIHL or any employee or agent of STIHL;
s any failure of the STIHL product to meet a description that was not applied to the STIHL product by, or with the express or implied consent of, STIHL; or
t any failure of the STIHL product to be reasonably fit for a disclosed purpose where you did not rely on, or where it was unreasonable for you to rely on, the skill or judgment of the supplier, STIHL or a STIHL Dealer.

5. HOW TO MAKE A WARRANTY CLAIM

5. HOW TO MAKE A WARRANTY CLAIM

5.1 If you are eligible to make a claim under this Warranty and wish to do so, you must do so at your own expense in the following way:
a you must deliver the STIHL product to a STIHL Specialist Dealer (whether or not it was purchased from that STIHL Specialist Dealer);
b you must produce a copy of the Warranty Registration Card relating to that STIHL product, to the STIHL Specialist Dealer to whom you deliver the STIHL product; and
c you must provide the STIHL Specialist Dealer to whom you deliver the STIHL product, proof that you own the STIHL product and the date of acquisition. However if you deliver the STIHL product to the STIHL Specialist Dealer from whom you acquired it, that STIHL Specialist Dealer may waive any of the requirements of this sub-paragraph 5.1(c).

5.2 For your claim under this Warranty to be valid, you must fully comply with clause 5.1 within the Warranty Period for your STIHL product.

5.3 If you have any inquiries about making a claim, please contact the STIHL Dealer from whom you acquired the STIHL product or your nearest STIHL Specialist Dealer (which can be found using the "Dealer Locator" on STIHL's website, www.stihl.com.au).

5.4 Except as expressly set out in paragraph 5.1(c), no person (including STIHL Dealers) other than STIHL has any authority to exclude, limit or modify any aspect of this Warranty in any way.

6. STIHL'S OBLIGATIONS

6. STIHL'S OBLIGATIONS

If a claim validly made under this Warranty is accepted, STIHL will honour the Warranty by meeting its obligations under section 2. There will be no charge for repairs or replacements made to meet STIHL's obligations under this Warranty (though you may incur other costs in making a claim under this Warranty). Repairs will be scheduled and performed in accordance with the normal work flow of the STIHL Specialist Dealer to whom you deliver the STIHL product. The timing of a repair may depend upon the availability of replacement parts and components. STIHL will take reasonable action to ensure that facilities for the repair of goods, and parts for the goods, are reasonably available during the applicable warranty period.

7. STIHL'S LIABILITY TO YOU

7. STIHL'S LIABILITY TO YOU

7.1 Except for any liability STIHL may have under or as a result of any existing law or regulation that cannot be validly excluded, restricted or modified by STIHL, STIHL's liability to you or any other person for loss caused or contributed to by the failure of goods (within the meaning of the Australian Consumer Law) supplied by STIHL, or in respect of which STIHL is or is deemed under the Australian Consumer Law to be a manufacturer, is limited to the following (at the election of STIHL):
(a) repairing the goods;
(b) replacing the goods or supplying goods of an equivalent type;
(c) refunding the amount paid, or the value of consideration provided, by you for the goods;
(d) paying the cost of replacing the goods or of acquiring equivalent goods; or
(e) paying the cost of having the goods repaired.

7.2 Further, except for any liability STIHL may have at law that cannot validly be excluded, restricted or modified by STIHL, STIHL is not liable to you or any other person for any consequential loss which may be suffered or incurred, or which may arise directly or indirectly from, or in connection with, any STIHL product and/or failure of or fault in any STIHL product, however caused (including negligence).

7.3 In sections 7.1 and 7.2, "loss" means any loss, cost, liability or damage, including reasonable legal costs. Further, in section 7.2, "consequential loss" means any consequential or reasonably foreseeable loss or damage, including exemplary, punitive or incidental loss or damage, loss of revenue or profits, loss of anticipated savings, loss of value of equipment, loss of rental of substitute equipment, other commercial or personal loss or damage or any loss or damage that is an indirect loss.

7.4 Except to the extent expressly set out in this Warranty, STIHL does not make any term, condition, inducement, undertaking, promise or representation (together "representations") as to any STIHL product or the quality, performance, or freedom from defect of any STIHL product. To the maximum extent permitted by law, these representations are hereby excluded. Further, no person (including any STIHL Dealer) other than STIHL has authority to make any representations on behalf of STIHL.

8. DETERMINATION OF YOUR CLAIM

8. DETERMINATION OF YOUR CLAIM

8.1 STIHL, or the STIHL Specialist Dealer to whom you make a claim under this Warranty, must determine whether to accept or reject your claim.

8.2 If you have a complaint about the handling of your warranty claim, please contact STIHL.

9. AUSTRALIAN CONSUMER LAW

9. AUSTRALIAN CONSUMER LAW

9.1 Under the Australian Consumer Law ("ACL") if you are a consumer who enters into an agreement to acquire a STIHL product and you do not acquire the STIHL product for the purpose of re-supply, then our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the STIHL product repaired or replaced if the STIHL product fails to be of acceptable quality and the failure does not amount to a major failure.

9.2 Under the ACL, your right to have a STIHL product repaired or replaced lies against the person from whom you acquired the STIHL product. If the STIHL product was supplied to you by a person other than STIHL (for example a STIHL Dealer or the hirer of STIHL products) you may not have the right under the ACL to have the product repaired or replaced by STIHL.

9.3. STIHL offers you the benefit of the Warranty set out above in this document in addition to any rights and remedies you may have under existing laws and regulations. The Warranty does not limit or remove those rights or remedies.

9.4 Your rights under the ACL are not incorporated by, or enforceable under, this Warranty.

Australian Standard Warranty

Download the Standard Warranty (PDF, 70.34 kB)