If you would like to join the STIHL Australia team, please forward your cover letter and CV, attention to the Head of Human Resources at hr@stihl.com.au. Follow us on LinkedIn for updates on career opportunities.
Available Opportunities
Business Systems Analyst
And exciting opportunity exists has opened to join the STIHL Australia IT team as Business Systems Analyst. The core activity of the IT team is to provide timely, high quality local support for all aspects of the global IT infrastructure and to act as a partner to the Australian Business in implementing technology projects, which support and enhance business operations and strategy.
Key responsibilities include
- Gather and document business requirements and help design high quality fit for purpose solutions on technology projects. Conduct discovery and analysis activities through workshops and interviews with senior management, key users and users as required.
- Use business requirements to develop and document technical requirements. Engage with technical implementation teams, both locally and/or offshore, to ensure the technical teams understand the business requirements and key deliverables.
- Project manage execution of technology projects ensuring adherence to agreed timelines and budgets. Create regular progress reporting for the IT manager and business stakeholders, which reflects actual progress vs plan.
- Manage change through development, documentation and execution of test, implementation and communication plans.
- Drive user adoption through development of training artefacts and presentations to educate employees in the effective use of systems. Plan and execute inductions, ongoing coaching and training sessions as required.
- Provide timely, high quality support for end users on application system issues, by adhering to prescribed problem determination and reporting procedures to ensure speedy resolution of issues. Communicate progress of issue management and escalate to appropriate internal or external actors as required.
- Participate in the provision of support services outside normal business hours as required, including staggered shift and remote support arrangement.
- Ensure completion of periodic and other prescribed responsibilities, to a high quality standard and on schedule.
- Other duties and tasks as deemed appropriate and relevant by the IT Manager or Senior Management Team.
About You
- Tertiary level Degree or Diploma qualifications in IT, Business Analysis, Project Management or related field or demonstrated relevant industry experience in a SAP S/4HANA Business Systems Analyst role.
- SAP S/4HANA, particularly in the SD or FICO modules.
- Knowledge of CRM systems, particularly Dynamics CRM.
- Knowledge of B2x integrations and trading.
- Knowledge or use of BI reporting systems, such as Power BI, Cognos or other relevant packages.
- Knowledge of relational databases and use of SQL.
- Highly proficient in MS Office Systems, particularly MS Excel and MS Project.
- Must be a dedicated team player.
- Ability to work under direction or independently.
- Must be able to travel interstate or internationally as required.
- Able to work outside of hours when required to meet work requirements and liaise with overseas counterparts.
If this sounds like you, please apply here.
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Technical Support Coordinator (2 year contract)
The Technical Support Coordinator is the initial point of contact for technical enquiries for End User’s and Dealer’s, and re-direct calls as required to in-field DSM’s. This role is a 2 year contract role and a great opportunity for those who have a strong technical aptitude coupled with an exceptional customer service mentality.
Key responsibilities include
- Initial point of contact for technical enquiries for End User’s and Dealer’s, and re-direct calls as required to in-field DSM’s.
- Co-ordinate Technical help processes for both the Dealer network and the infield Dealer Support staff
- Record Technical help enquiries and activities in the CRM system.
- Provide technical content to Training Manager for web show creation
- Provide data and feedback to Technical and Dealer Support staff regarding Dealer Technical help calls and warranty issues.
- Liaise with Customer Service and Dealer Support Manager team’s in the resolution of Dealer and end user enquiries as necessary.
- Provide feedback and highlight areas of concern to the Product and Technical Manager from a technical perspective.
- To ensure that the Technical and training facilities are kept clean and well presented.
- Provide coverage as required for incoming calls and emails for Customer Service, Dealer Support and Technical teams when other team members are on leave etc, as required
- Process warranty claims daily
About You
- Minimum of 5 years related industry experience in a similar role
- Small engines mechanical experience or qualification
- Sound product and technical knowledge
- Excellent work ethic and interpersonal skills
- Exceptional Customer Service skills
- Self-motivated and able to work autonomously
- Pro-active problem solver
- Positive attitude to safety
- Intermediate to advanced Microsoft skills
- SAP / GIS
If this sounds like you, please apply here.
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Warehouse Store Person (Casual Roles)
We have 4 casual positions for immediate start available to join the Supply Chain team as a Store Person in our Knoxfield Warehouse. This is a pivotal role, responsible for picking and packing orders in our warehouse, and receipting and dispatching those orders seamlessly to our dealers.
We're looking for highly motivated team player, who take pride in their work, are genuine, adaptable and willing to go above and beyond to support the team and the business.
Key responsibilities include
- Maintaining a Safe Work Environment, high Housekeeping Standards and diligently reporting any incidents, hazards or risks
- Ensure all orders dispatched are of the highest quality standard – inclusive of picking accuracy and delivery (packing) standards
- Maintain inventory accuracy by following Receiving, Replenishment, Dispatch and Stocktake processes
- Perform warehouse duties in a team environment
- Operation of materials handling equipment under licence
- Operation of computer systems, including RF hand held terminals, for the purposes of receipt, putaway, replenishments and dispatch of goods
About You
- Forklift license preferred, but not essential
- Is committed to maintaining a Safe Work Environment for everyone
- Has exceptional Housekeeping standards
- Ability to perform tasks accurately and in a timely manner
- Has a high level of attention to detail and the ability to follow defined processes
- Previous warehousing experience preferred
- Highly motivated and hardworking
- Very reliable with a punctual attendance history
- Available between 6:30am-6:30pm for 20-38 hours per week
- If this sounds like you, please apply online now with your CV and cover letter.
If this sounds like you, please apply here.