STIHL connected

FAQ – frequently asked questions

Before Buying

What is the STIHL connect pro portal needed for?

What is the STIHL connected App needed for?

What is the purpose of the STIHL Smart Connector?

Does the STIHL connected system offer protection against theft?

Functionality

Does the STIHL Smart Connector also record the operating hours of my product even if the smartphone is out of range?

How can I change the nickname of my product?

How can I delete a product?

How can I delete my STIHL connected account?

How can I authorize other employees?

How can I change the product picture?

How do I change my address?

Which operating status does the LED in the STIHL Smart Connector housing indicate?

Is the STIHL Smart Connector permanently connected to the smartphone?

What is the maximum range between a STIHL Smart Connector and the smartphone?

Is the runtime determined when the STIHL connected App is closed?

Installation

Which products can be retrofitted with the STIHL Smart Connector?

What is the difference between "fully supported" and "partly supported" products?

Which STIHL products are currently "fully supported"?

Which system requirements are necessary for the use of STIHL connected?

How do I fit the STIHL Smart Connector correctly to my STIHL product?

Can I also use the STIHL Smart Connector on a third-party product?

Can the STIHL Smart Connector and the STIHL connected system also be used with used products?

Where do I find the serial number or barcode of my product?

How can I add a product in the STIHL connected App or STIHL connect pro portal?

What is the supplied mounting hardware used for?

I have forgotten my password. What can I do?

How do I obtain access to the STIHL connect pro portal?

Is software or an installation required for the STIHL connect pro portal?

What access data is required for STIHL connected?

The app does not recognize the datamatrix code in the STIHL Smart Connector's battery compartment. What can I do?

Where can I obtain the STIHL connected App?

How do I add a STIHL Smart Connector to a new product?

Where do I find the datamatrix code of my STIHL Smart Connector?

I want to equip my machine with a new STIHL Smart Connector. Can I adopt the runtime of my machine?

How do I know that the STIHL Smart Connector is in range of the STIHL connected App.

Can I assign several STIHL Smart Connectors to one product.

Miscellaneous

How can I change the language of the STIHL connected App or in the STIHL connect pro portal?

Is an Internet connection necessary to use the STIHL connected App?

Can the dealer view my data?

Can I locate my staff via STIHL connected?

What does STIHL do with my data from STIHL connected?

Where can I receive personal support for commissioning and using the STIHL Smart Connector?

Can the STIHL connected App receive data from several Connectors?

Are there interference factors that can influence my STIHL Smart Connector?

Can I use other fleet management systems with my STIHL Smart Connector?

Can several STIHL Smart Connectors be used simultaneously?

What power supply does the STIHL Smart Connector require?

Can I also use the STIHL Smart Connector without a smartphone?

How often is the data synchronized between the STIHL connected App and STIHL Cloud?

Servicing

How do I service my STIHL product if it is recommended by the STIHL connected App?

Does the dealer receive a message if I enter a service for my machines?

Is the warranty on my STIHL products influenced by the use of STIHL connected (e.g. services performed or missed)?

Troubleshooting

The runtime of my STIHL product is not recorded or deviates. What can I do?

The location of my product is not indicated or does not agree with the actual location. What can I do?

LED in STIHL Smart Connector housing does not come on when coin cell is fitted. What can I do?

LED in STIHL Smart Connector housing flashes red. What can I do?

LED in STIHL Smart Connector housing glows red for several seconds. What can I do?

I can't find the STIHL Smart Connector when setting up my STIHL connected App. What can I do?

My STIHL connected App shows no STIHL Smart Connectors in the vicinity or supplies no more up-to-date data even though the power tools are set up. What can I do?