STIHL connected

The STIHL connect pro portal is the digital workplace specially for commercial use. It offers you extended features for comprehensive, digital fleet management. If you only use the STIHL connected App, you will only have access to a limited range of STIHL connected functions, analysis and display facilities.

The STIHL connected App is a central system module of STIHL connected. It is needed in order to transmit the data collected by the STIHL Smart Connector per WLAN or the mobile data connection of your smartphone or tablet to the STIHL Cloud. The data is then available to you for evaluation in the STIHL connect pro portal. Using the STIHL connected App you can better plan and document your own jobs.

The STIHL Smart Connector serves to gather information on the use of your machine. The STIHL Smart Connector automatically detects when your machine is being run and ascertains the operating hours. You can view the operating hours of your machines via the STIHL connected App and the STIHL connect pro portal.

At present, the STIHL connected system cannot be used as an anti-theft alarm.

Recording operating hours takes place independent of the connection to the smartphone. A continuous connection to the smartphone is not necessary. The operating hours are stored locally on the STIHL Smart Connector.

Nicknames can be assigned in the editing mode when setting up a new product or carrying out subsequent editing. In the case of products already in the system you can reach the setting in the respective detailed view of the product under item "Edit".

You can select "Delete" under item Edit" in the detailed view of the product. The product is then removed from your product overview.

You can delete your personal account in your account settings using the editing options in the STIHL connect pro portal. Please note that all personal data and product data are permanently deleted in this process.

As fleet manager you can add further employees and assign rights in the respective user settings at any time via the STIHL connect pro portal. A communal machine fleet can be operated in this way.

When setting up a new product you can add a product picture from the photo gallery of your smartphone. Changing pictures of already added products is not possible at the moment. An implementation of this fuctionallity is already in the pipeline.

Workaround: Delete the product (the product data will be lost) and add it again. Now you can take a new picture.

You can change the address of your user account via the account settings in the STIHL connect pro portal. The address cannot be changed in the STIHL connected App.

Depending on its color, the LED in the STIHL Smart Connector housing indicates the operating status of the power tool. The operating conditions are indicated as follows:

Normal operation = glows green

Change battery = flashes red

Internal fault = glows red

The LED is activated as soon as the coin cell is fitted. The LED goes off after a few seconds to save power.

The STIHL Smart Connector does not require a permanent active connection to your smartphone. The Connector periodically transmits the current runtime of your product. The transmitted data is received automatically if the smartphone with the STIHL connected App is in range.

The maximum range between the STIHL Smart Connector and smartphone is ten meters. Other factors, such as obstacles, can influence the range.

Runtime is determined independent of the STIHL connected App. However, if the STIHL connected App is active, the runtime is transmitted several times per minute to the STIHL connect pro portal. If the STIHL connected App is inactive, the transmission interval is considerably reduced.

In principle, the STIHL Smart Connector can be retrofitted to STIHL products as well as third-party products. The full functionality of the STIHL Smart Connector is only guaranteed with fully supported STIHL products. The position where the Smart Connector is fitted is predefined for fully supported STIHL products. Apart from that, the recommended product-specific servicing instructions are already stored in the system.

The position where the Smart Connector should be ideally fitted has been predefined for every fully supported STIHL product Apart from that, the recommended product-specific servicing instructions are already stored in the system.
Partly supported products can also be connected with the Smart Connector. However, there are no predefined positions for fitting the Smart Connector for such products and also no predefined product-specific servicing instructions.

The following STIHL products are currently "fully supported":

Chain saws
MSA 120, MSA 140, MSA 160*, MSA 160T, MSA 200, MSA 220, MS 170, MS 180, MS 201, MS 231, MS 251, MS 261, MS 362, MS 500i, MS 661 Pole pruners HT 56, HT 103, HT 133

Cut-off machines
TSA 230, TS 420, TS 440, TS 500i 

Brushcutters and clearing saws
FSA 45, FSA 56, FSA 130, FS 38, FS 55*, FS 91, FS 111, FS 131, FS 240, FS 260*, FS 360, FS 460, FS 560

KombiSystem, MultiSystem, edger and earth augers
KMA 130, KM 56, MM 56, KM 131, BT 131

Blowers
BGA 45, BGA 56, BGA 85, BGA 100, BG 56, BG 86, BR 500, BR 600, BR 700, BR 800

Home sprayers and mistblowers
SH 56, SH 86, SR 450

Hedge trimmers
HSA 45, HSA 56, HSA 66, HSA 86, HS 46, HS 56, HS 82, HS 87

Hand-guided lawn mowers, lawn aerators and riding mowers
RMA 235, RMA 339, RMA 443

Smartphone for STIHL connected App:

• Features: Camera, GPS, Bluetooth Low Energy 4.0
• Operating system: iOS 11.0 (or higher), Android 5.0 (or higher)

PC for STIHL connect pro portal:

• Windows or Mac
• Internet connection

Our installation video shows you how to fit the STIHL Smart Connector correctly. You are shown installation videos in the STIHL connected App or STIHL connect pro portal when you add the STIHL Smart Connector.

The use of the Connector on third-party products is possible to a limited extent (e.g. there are no runtime-related servicing instructions). All general information on the use of the Connector on third-party products can be found in the user manual.

Yes, used products can also be used. Refer to the instructions in the user manual for further help. When entering products and setting up the Connector in the STIHL connected App it is possible to define the operating hours the used product has already run as the starting value for the runtime.

You will find the serial number and - on newer STIHL products - the barcode on the rating label of your STIHL product.

STIHL connected App:

After starting the STIHL connected App you can find your product overview under "Equipment". You can add a new product using the "+" sign at the navigation bar on the bottom of the screen.

STIHL connect pro portal:

Adding new products is effected via the navigation bar in the product overview.

The adhesive tape and the supplied screws, incl. washers, match the STIHL Smart Connector. Only the supplied mounting hardware may be used for "bonding" and "screw mounting". Other mounting options such as "riveting" or "cable ties" depend on the position where the Connector is fitted in each case and must therefore be chosen and purchased to suit. If necessary, please refer to the information in the operating instructions.

On the login screen you can use "Forgot Password" to have a activation link sent to you by email and assign a new password.

You can reach the STIHL connect pro portal at connect.stihl.com. You obtain access to the STIHL connect pro portal by registering.

No, the STIHL connect pro portal does not need to be installed. The STIHL connect pro portal is a browser application. Access to the portal is assured with an Internet connection.

You have to register by STIHL connected App or via the STIHL connect pro portal for access to STIHL connected. You need an email address for this purpose. You can assign a password during the registration.

• First check that your smartphone's Internet connection is active.
• Then try to move the datamatrix code into the app's scan window. Tap the scan window to re-focus the image. Vary the distance between smartphone and datamatrix code if focusing is not possible. Make sure lighting is adequate.
• If the datamatrix code cannot be read, select the keypad symbol in the menu bar and enter the serial number of the STIHL Smart Connector.

The STIHL connected App is available for devices with

• iOS operating system in the AppStore and for
• Android operating system in the GooglePlay Store.

Tip: Enter "STIHL connected US" as your search word.

After entering a product you add a Smart Connector under "Connector" in the product's detailed view. The installation videos in the app and portal support and guide you through the process.

The datamatrix code is under the STIHL Smart Connector's coin cell battery. Open the cover and remove the coin cell to expose the datamatrix code.

If you want to equip your machine with a new STIHL Smart Connector, you can use the operating hours the machine has already run as the starting value for the runtime.

Click on the Connector symbol in the navigation bar on the bottom of the screen. All products in range will be displayed.

No, only one STIHL Smart Connector can be assigned to each product.

STIHL connected App:
You can change the language setting directly in the App under "settings".

STIHL connect pro portal:
You can change the language setting in the settings of your user account under "Account Data".

No Internet connection is necessary to use the app. There is no need for an Internet connection even during use with your machines since data is temporarily stored locally on the Connector. However, an Internet connection is necessary (WLAN or mobile data connection) for the data exchange between the STIHL connected App and the STIHL connect pro portal.

The servicing dealer will have access to your customer master data if you have added the dealer in the STIHL connect pro portal to your account. The dealer gains access to your product-specific machine data only if you have agreed to "..the transmission of my data to the selected dealer .." in the editing mode of your product.
If you have not added a servicing dealer, no customer or machine data is transmitted.

No, it is not possible to locate staff. Location information is used only during active operation of machines to determine where work is being performed.

STIHL uses your personal data, especially the machine, product and usage data, only to fulfill the contract made with you and to provide support for your products. Further, we compile with the aid of the data anonymized statistics which we use to improve our products and our service, and for product monitoring and guaranteeing product safety.

Your STIHL servicing dealer and our customer service hotline is available for questions and answers.

The STIHL connected App can receive data from all Connectors assigned to the STIHL connected App account and are within range (about 10 meters).

The influence of strong magnetic fields can cause your STIHL Smart Connector to show too high a runtime.

At present it can be used only with the STIHL connected system.

Yes, it is possible to use several STIHL Smart Connectors at the same time. If the runtimes of several products, or Connectors, have to be read out at the same time, this may take longer than the synchronization of indiviidual Connecors with the STIHL connected App.

An IEC-CR 2032 lithium coin cell battery is required to operate a STIHL Smart Connector.

You need a smartphone as well as an account in the STIHL connected App and on the STIHL connect pro portal in order to be able to use all functions of STIHL connected.
It is also possible to use a STIHL Smart Connector without a smartphone, but will not be able transfer data from the Smart Connector to the STIHL connect pro portal.

As soon as the STIHL Smart Connector recognizes operation of your machine, the runtime is transmitted to the STIHL connected App several times per minute. The runtimes of the product are synchronized with the STIHL Cloud several times per minute when there is an existing connection between the STIHL connected App and Connector as well as a smartphone Internet connection. If the connections are not active, the data is temporarily stored and transmitted at the next opportunity.

The necessary servicing steps for your STIHL product are described in the respective user manual. Tip: Digital user manuals are also available at www.stihl.com.au

The servicing dealer does not receive a message when a service is entered in the STIHL connect pro portal. Only if you select "Contact Dealer" in the detailed view of your product for a service that has been entered or recommended you can inform the dealer directly by email.

No, STIHL warranty decisions are not made of the basis of service information from STIHL connected.

To ensure correct runtime recording it is important to observe the exact position recommended for fitting on fully supported STIHL products. However, if the runtime still deviates, please check that there are no strong magnetic fields within about 0.5 meters during storage, transport and usage.

The location analysis does not offer a localization function, it is designed for analysis of the application. To ensure the location is shown correctly, the smartphone with STIHL connected App and the STIHL product concerned must be within range of each other at the operating site. The range is no more than ten meters.

Please make sure that a charged type CR 2032 coin cell is fitted and polarity is correct. If the LED does not come on, refit the battery. If the LED still does not come on, fit a new battery. If you have any further questions, contact a servicing dealer for assistance.

A red flashing LED indicates a low battery. Please change the battery.

If LED glows red for several seconds it is indicating an internal fault in the STIHL Smart Connector. Please contact your dealer for assistance.

Check the following:

• Your smartphone with the STIHL connected App is within a range of ten meters from the Connector. The time required for recognition can take up to 60 seconds.
• You have activated location and Bluetooth on your smartphone.
• Smartphone meets the system requirements.
• The insulator film between the coin cell and contacts in the Smart Connector housing has been removed.
• The battery has been fitted observing the correct polarity.
• The LED in the Smart Connector housing glows green for a few seconds after the battery is fitted.

If you still cannot find the Smart Connector in the STIHL connected App after this check, please submit a "Support Request" via the STIHL connected App.

Check the following:

• A malfunction in the STIHL connected App is excluded. If necessary, log out of the STIHL connected App, close the app, open the app again and log on.
• The battery has been fitted observing the correct polarity.
• The battery is not low on charge. If necessary, fit a new battery.

If the data is not updated, please submit a "Support Request" via the STIHL connected App.