We regret very much that you are unable to use your trimmer head as expected.
This recall action is a precautionary measure which STIHL is taking as a responsible manufacturer. The trimmer heads concerned cannot be repaired. If you own such a trimer head, we ask you to stop using it and hand it in immediately to your STIHL dealer. The STIHL dealer will refund the purchase price to you.
We ask for your understanding for this precautionary measure. If you have any questions concerning the procedure or need assistance, please do not hesitate to contact the STIHL dealer.